Build the World People Deserve with Us
Why Robotics?
The mobile robotics industry is predicted to explode over the next 10 years and, as supply chains transform, we see more business applications entering the picture. If you’re looking for an exciting challenge with major upside, our industry is where you’ll find it.
Why ForwardX?
Our perspective separates us from the rest and our culture enables us to achieve at an unrivaled pace. We’re guided by the many talented members of our team and we’re not afraid to invest in their ideas. Do you want to be just another new hire? Or do you want to make an impact?
JOB OPENINGS
Business Development
About the Job:
Objectives of this Role
- Establish key strategic partnerships across multiple regions of the United States to support ForwardX’s growth across various segments;
- Grow, maintain, and capitalize on a highly qualified pipeline of opportunities across multiple market segments;
- Deliver quality service to ensure customer success and enable account expansion from pilot to roll-out to expansion;
Responsibilities:
- Craft and conduct personalized outreach to initiate communication with key stakeholders within target accounts and deliver valuable content across multiple channels to nurture sales and business development opportunities;
- Lead ForwardX’s local team through effective collaboration with cross-departmental stakeholders, such as technical sales engineers and deployment engineers, to unify understanding and deliver high-quality projects from data collection and on-site surveys to project deployment and go-live;
- Work with external partners to identify and execute joint sales and marketing strategies to drive channel growth;
- Work with partners and internal teams to set partnership goals and objectives and perform monthly and quarterly partner reviews of goals and adjust forecasts;
- Own team revenue targets and ensure wider sales goals are met within agreed-upon time constraints.
About You:
Skills & Qualifications:
- Bachelor’s degree in business, marketing, engineering or relevant experience; MBA preferred;
- 8+ years of experience in BD experience within a high-value, B2B environment and demonstrated success in growing revenue; good relationship with warehouse and supply chain partners;
- Extensive knowledge of warehousing operations or WMS systems; high technical or engineering aptitude preferred;
- Strong social skills and excellent communication skills with an ability to adjust approaches based on the audience.
Sales/Sales Leader -3PL
About the Job:
Objectives of this Role
- Grow, maintain, and capitalize on a highly qualified pipeline of opportunities across multiple market segments;
- Deliver quality service to ensure customer success and enable account expansion from pilot to roll-out to expansion;
Responsibilities:
- Consistently build and maintain a healthy pipeline of opportunities.
- Meet and exceed sales targets for new and expansion opportunities.
- Be a strategic advisor to customers; understand challenges through the customer’s lens and provide solutions.
- Work with sales engineering and cross functional teams to develop compelling business case analysis and proposal documents.
- Collaborate with deployment teams to ensure that deployments are successful.
- Develop and grow customer relationships.
- Collaboration with HQ team on sales and related initiatives.
About You:
Skills & Qualifications:
- Bachelor’s degree required in business, engineering, Supply Chain / Logistics, Marketing or related degree.
- Proven success selling cutting edge, complex technology solutions in the Warehouse / Logistics, eCommerce, Industrial or 3PL space.
- Strong quota attainment record.
- Working knowledge of warehouse operations or WMS systems.
- Self-starter; ability to sell to various levels of the organization.
- Stellar presentation, communication, and negotiation skills.
- Drive to flourish in a fast-paced international startup environment.
- Ability to travel 40 – 60%.
This is a remote position and can be based anywhere in the continental United States.
Sales Engineer
About the Job:
Objectives of this Role
- Support the wider sales team to win customers through advice, expertise, and proposals by combining deep technical knowledge with business-to-business sales skills
- Deliver best-in-class customer experience by providing fast, high-quality assistance to customers throughout the sales process
Responsibilities:
- Provide technical pre-sales assistance and input on discovery calls
- Work with prospects and customers to design warehouse automation solutions
- Lead customer requirements discovery through calls, site visits, and data analysis
- Modify existing layout based on requirements
- Design a solution that details productivity improvements, robot counts, description of operations, and enhancements needed (if any)
- Build new tools and improve processes to streamline design effort
- Support sales team in proposal development; build clear and concise presentations for executive-level audience
- Provide technical expertise and highlight benefits in competitive scenarios
- Assist in sales, implementations, support, account management, etc. as needed
- Participate in the planning, set-up, and execution of sales & marketing events that require technical expertise, such as showroom demonstrations, exhibitions, seminars, and customer demos, when necessary
About You:
Skills & Qualifications:
- Bachelor’s degree in engineering, science, math, or related fields
- Strong understanding of logistics and ecommerce market
- Excellent presentation skills with confidence to present and defend position to large, executive-level audiences
- Solid sales and customer service instincts with a problem solving mindset
- Experience in warehouse solution design or logistics process engineering; experience with automated logistics equipment, such as AGVs, SLAM-based robots, conveyors, or AS/RS a plus
- Experience with warehouse software systems, such as WMS, WES, WCS, and OMS, a plus
- Knowledge of WMS integration, SQL, MS Access a plus
- Proficient in Microsoft Office, AutoCAD, and/or 3DS Max
Deployment Project Manager
About the Job:
Objectives of this Role
- Deliver successful implementations of mobile robot fleets through leading implementation projects at customer sites and overcoming the challenges associated with robotics deployment;
- Build strong, long-lasting relationships with customer-side stakeholders, from warehouse managers and technical engineers to executive-level endorsees, through focusing on and achieving project milestones;
- Enable customers to reach user mastery and a high level of technical self-sufficiency through in-depth onsite customer training and troubleshooting.
Responsibilities:
- Lead the creation and communication of detailed project plans for on-site robotics deployments, including hardware, software, and network plans;
- Manage a variety of customer-side stakeholder relationships before, during, and after on-site implementation of ForwardX solutions through close communication and expectation management;
- Lead on-site implementation from environmental and network set-up to robot hardware and software set-up through executing structured plans according to agreed-upon steps and overcoming unforeseen challenges;
- Lead on-site solution optimization after go-live in order to meet and exceed SLAs through a combination of executing established protocols for improvement and trial-and-error methods;
- Contribute to, localize, and deliver detailed training programs, including documentation, for relevant on-site customer-side stakeholders, from facility managers to first-line robot operators;
- Document, analyze, and internally communicate detailed logs of on-site implementation activities in order to ensure continuous improvement.
About You:
Skills & Qualifications:
- Up to Bachelor’s or Master’s in Robotics, Engineering (Industrial or Mechanical), Computer Science or related field;
- 2+ years of direct experience deploying automated material handling equipment, automation, or robotics; experience deploying AGVs and SLAM-based robotics preferred;
- 1+ years of project management experience in a technical context, such as IT or complex professional systems deployment;
- Strong experience with Linux/Ubuntu and MySQL; experience with ROS and CAD preferred;
- General knowledge of VPNs, firewalls, and routers; those with CCNA/CCNP certification preferred;
- Excellent written and verbal communication skills in English; Mandarin Chinese would be preferred.